First of all, we established a diagnosis in order to analyse the extent of the change and its impact on the employees. To accompany the change management, we then worked on 3 fundamental pillars:
- Communication, in order to explain the reasons for the change, to mobilise the players around the implementation and to promote the stages of progress
- Human resources management, to measure the impact on the business and (re)define the benchmark jobs and reference positions in the budget/management control family
- Training, to provide the future skills required, in particular for the management controller, to ensure his new position as a business partner
This project was carried out during the pandemic and led BAKIA to adapt its systems to the “new normal” of remote working. We therefore organised workshops and short training sessions in small groups. The team also made sure to include all employees, ensuring everyone had a voice in monthly user committees.